Refunds

If something we make fails, you get your credits back without asking. If you are not happy with a finished book or cover, open a support ticket within 14 days and the credits come back to your balance. You do not need a reason. Credits themselves cannot be refunded or transferred.

Refunded automatically

You do not have to write to us. The credits go back to your balance the moment it fails, or to your card if you paid for that book by card.

• A book that fails to build: everything it cost.
• An audiobook that fails while your book is being made: the audiobook’s price. The rest of the book is delivered as normal.
• Narration you add to a finished book, if it does not complete.
• A book design that fails or is cut off before it finishes.
• A cover that fails to draw, or a redraw that fails.

Refunded when you ask, within 14 days

• A finished book you are not happy with, within 14 days of it being ready. The credits it cost go back to your balance.
• A cover you ordered on its own and are not happy with, within 14 days of it being ready. The credits it cost go back to your balance.
• A payment that went through when the credits did not arrive: we add the credits. A pack you were charged for twice: we refund the second charge.

We ask what was wrong, because it is how the product gets better, but the refund does not depend on your answer.

Not refunded

• Credits. Credits you buy cannot be refunded, and cannot be transferred to another account.
• A book design or a cover redraw that finished. You can design and redraw again, but the credits for one that worked are spent.
• Anything asked for after the 14 days.
• Accounts that buy many books and ask for all of them back. That is a pattern rather than a complaint, and we may decline it.

How to ask

Open a support ticket in the studio, with the topic “I want a refund”. Include the book’s reference, which is on its page and in the email that told you it was ready.

How the money comes back

Refunds come back as credits, and credits returned to your balance are there at once. A second charge refunded to your card usually appears within 5 to 10 business days, depending on your bank.

These cases sit alongside our terms.